I've always had pretty good luck and service from NAPA. The only time I had a problem was when I ordered something online, and then I went to return it to a local NAPA store, which you are supposed to be able to do. Took it to the closest NAPA and they said they didn't accept returns from online orders. Went to a second NAPA store, they were happy to take it back. They asked why I didn't go to the closer store and I said I did but they wouldn't accept the return. Guy in the second store said they were supposed to.
But all in all really good service from NAPA>