... Even though nobody seems willing to install customer-supplied parts, i'm going to go ahead and buy one specific to the car and beg. ...
Two factors I know of:
- They get their parts at wholesale price and part of their profit is the markup to what customers are charged for the part (and they do have costs associated with managing those accounts, etc.).
- They have a liability and warranty for doing the job - with customer supplied parts:
- they don't know if that part is correct or quality
- they don't have a supplier to go back against if there's a problem or part defect
So all that is on them - and on their reputation. And they didn't even make any money on the part. More risk, less $.
There was one place we went to for years pre-Covid-19. For most repairs, for the total fee he charged only the retail price of the parts - no labour charge. He and his staff were fast & efficient (servicing taxis was the bulk of their business) and considered the difference between wholesale and retail sufficient revenue. I went there, was flexible on work (service the taxis first - they need to get back on the road and making money), and when I brought parts I wanted used, I understood that he obviously needed to charge what the work was worth. We almost always rounded up for a tip on what he asked for the job. Still way under (often less than half) the usual garage model of book price for labour plus retail for parts.
I had an example of the liability, but in another area. Electrical. I got a deal on some closeout prices for some supplies that were in demand. So I scoooped them up with the intent to resell for a tidy profit. None of the pros wouldn't touch the stuff, even though I could sell to them for less than they were paying. With no supplier to go back on, they'd have been stuck with the liability. Plus no record of chain of supply, so no notice if recalls. Had to take a lot of time to sell to 'retail', with a lot of it given to friends when they had projects...